Shipping policy

SHIPPING POLICY

ORDER PROCESSING

We take pride in processing and shipping orders promptly. Most in-stock orders are processed and shipped within one to two business days when placed Monday through Friday.

We ship Monday through Friday, excluding holidays. Orders placed on weekends, holidays, or after normal business hours will begin processing on the next business day.

Processing times are estimates and may be extended during holidays, sales, product launches, periods of high order volume, severe weather, or other circumstances outside our reasonable control.

Processing time refers to the time required to prepare an order for shipment. It does not include the time the shipping carrier takes to deliver the package.

PRE-ORDERS

A pre-order allows you to reserve a product before it is available to ship. Payment is collected when the pre-order is placed, unless otherwise stated during checkout.

The estimated shipping date or timeframe for a pre-order will be displayed on the applicable product page. Pre-order shipping dates are estimates only and are not guaranteed. Estimated dates may change due to manufacturing, customs inspections, freight transportation, port congestion, carrier delays, weather, supply-chain disruptions, or other circumstances outside our reasonable control.

If a pre-order experiences a significant delay, we will make reasonable efforts to provide an update using the email address associated with the order.

If an order contains both in-stock and pre-order products, the entire order may be held until all products are available to ship. At our discretion, available products may be shipped separately. Customers who need an in-stock product immediately should place it in a separate order from any pre-order products.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods and applicable shipping charges will be displayed during checkout.

Delivery estimates shown during checkout or provided by a shipping carrier begin after the order has been processed and transferred to the carrier. All delivery dates and transit times are estimates only and are not guaranteed.

The Mahjong Register is not responsible for delays caused by shipping carriers, weather, customs processing, incorrect or incomplete addresses, transportation interruptions, or other events outside our reasonable control.

TRACKING INFORMATION

Once your order has shipped, you will receive a shipment-notification email containing tracking information when tracking is available.

For the most current information regarding a shipped order, please refer to the tracking link in your shipment-notification email. Tracking information may take up to 48 hours to update after the carrier receives the package.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your shipping information before completing checkout.

Contact us at hello@mahjongregister.com as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been submitted or entered the fulfillment process.

We are not responsible for packages delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer. Additional shipping charges associated with correcting an address or resending a returned package may be the customer’s responsibility.

DELIVERED, LOST, OR MISSING PACKAGES

If tracking shows that your package is still in transit, please contact the shipping carrier directly for the latest information.

If a package is marked as delivered but cannot be located, please check around the delivery location and contact household members, neighbors, the property office, or the shipping carrier. Carriers occasionally mark packages as delivered shortly before completing delivery.

If the package still cannot be located, contact us at hello@mahjongregister.com so we can review the available tracking information and assist with next steps. The Mahjong Register is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided with the order, except as otherwise required by applicable law.

DAMAGED OR INCORRECT ORDERS

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us at hello@mahjongregister.com within three calendar days of delivery.

Include your order number and clear photographs of the item, original product packaging, shipping box, and shipping label. Please retain the item and all packaging materials while the issue is being reviewed.

Additional requirements regarding damaged items, returns, and refunds are available in our Return and Refund Policy.

RETURNED PACKAGES

If an order is returned to us because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will contact you after receiving it.

The customer may be responsible for the cost of reshipping the order. If a refund is approved instead of reshipment, original shipping charges and return-to-sender fees may be deducted from the refund to the extent permitted by applicable law.

CONTACT US

Questions regarding shipping may be directed to:

The Mahjong Register
King Commerce HQ LLC
Tomball, Texas, United States
hello@mahjongregister.com